FOOD & NUTRITION FAQS

ELIGIBILITY & GENERAL INFORMATION

WHO IS ELIGIBLE FOR FOOD & NUTRITION SERVICES FROM LIFELONG’S CHICKEN SOUP BRIGADE?

Eligibility requirements vary by program. You can learn more here.

CAN MY PARTNER, KIDS, CAREGIVER RECEIVE MEALS/GROCERIES TOO?

We understand that a diagnosis of a life-threatening illness affects both you and your family. The Client Services Team determines eligibility on a case-by-case basis. If your family members/caregivers meet our eligibility requirements we will enroll them into services.

HOW LONG CAN I RECEIVE FOOD & NUTRITION SERVICES?

Some clients only need our services for a short time while undergoing medical treatment, while others stay on service for several years to support their health. You may receive meals and groceries as long as you need us and qualify for our service.

Every 6 or 12 months, depending on your services, our Client Services Team will reach out to update your paperwork and health status. All clients are required to complete this paperwork to continue receiving services. You will receive more information about the signup and renewal process, along with full details on our policies when you receive your first meals or groceries.

MEAL & GROCERY FAQS

HOW MUCH DO YOUR MEDICALLY TAILORED MEALS OR GROCERY SERVICES COST TO RECEIVE?

Our home-delivered meals are provided free of charge. We are funded by individual donations, foundations, corporations, public funds, and contracts with health care providers/payers so meals can be available at no cost to those who need them.

WHAT IS YOUR DELIVERY AREA?

We deliver in King and Snohomish Counties. On occasion, clients who live in more rural or difficult-to-access areas may receive meals via shipment.

WHEN ARE DELIVERIES?

Drivers deliver meals and groceries Monday - Friday based on the area where you live. You will be informed of your delivery window when you enroll in services. On occasion, delivery windows change due to holidays or staffing/volunteer availability. We will inform you of any changes with at least two-weeks’ notice. If you have questions about your delivery, please contact our Client Services Team Monday-Friday 8:30 am – 5 pm at 206-957-1686.

DO I NEED TO BE HOME TO RECEIVE MEAL/GROCERY SHIPMENTS?

You or someone in your household must be home to accept meal and/or grocery deliveries, to ensure the food can be refrigerated after delivery. Alternative arrangements may be available on a case-by-case basis. To discuss your options, please contact our Client Services Team Monday – Friday 8:30 am – 5 pm at 206-957-1686.

WHAT IF I DIDN’T RECEIVE MY MEALS?

If you do not receive your meals by the end of your scheduled delivery window, please contact our Client Services Team Monday – Friday 8:30 am – 5 pm at 206-957-1686.

HOW DO I REHEAT MY MEALS?

All meals are fully cooked and flash frozen before delivery to preserve freshness. Meals can be reheated in an oven or microwave. Heating instructions are provided with your meal and are also available below.

Food Safety Note: Internal temperature should reach 165°F. Meals should be consumed within 48 hours of thawing.

Conventional Oven

Preheat your oven to 350°F
Remove the film
Place the dish in the center of oven and heat for 20-25 minutes, stirring every 8-10 minutes for even distribution.
Use oven mitts to handle the hot tray
Stir one final time and enjoy

Microwave Method

Remove the film
Heat for 4-6 minutes, depending on the microwave
Stir halfway through and check the temperature.
Repeat as necessary, do not overheat it will damage food quality
Stir one final time and enjoy

WHAT IF I WANT TO CHANGE MY GROCERY OR MEAL TYPE AFTER STARTING SERVICES?

We are proud to offer a variety of meal and grocery types for different dietary and cultural needs. If you would like to discuss your options for what will best meet your needs, please contact our Client Services Team Monday – Friday 8:30 am – 5 pm at 206-957-1686.

Please note: Changes to your service may take up to two weeks to go into effect as our team prepares your new meals and grocery bags.

DO YOU DELIVER ON HOLIDAYS OR DURING BAD WEATHER?

We are closed on most state and federal holidays. We will let you know of any changes to your delivery schedule at least two weeks in advance. If weather conditions make delivery difficult or dangerous for our volunteer drivers, your meals and groceries may be late. In very extreme weather conditions, we may need to reschedule your delivery for a different day, however, our team will do our best to deliver your meals to you when it is safe to do so.